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What You Need to Know Before You Play

Using sona11 means agreeing to the terms that govern your account, your payments, and your access. Availability depends on your local law and eligible regions — read these terms so you know where you stand before you deposit via bKash, Nagad, or Rocket.

Account Terms ApplyJurisdiction DependentbKash · Nagad · RocketPolicy Updated Regularly
sona11 What You Need to Know Before You Play
SECURITY AND DATA

How We Handle Your Account Data

Your account data — registration details, payment records, session history — is held securely and used only to operate your account and comply with our obligations. We do not sell your personal data. Cookies on sona11 track session state and basic analytics; you can manage cookie preferences through your browser, though some functions need session cookies to work. If you want to know what data we hold on you, or ask for a correction, contact support with your account ID and the registered wallet number. We keep payment records for a standard retention period to support transaction disputes.

Data Retention

We retain account and payment records for a standard period. After account closure, data is held only as long as required for compliance and dispute resolution.

Cookie Policy

Session and analytics cookies run on sona11. Manage preferences in your browser; disabling all cookies may affect account login and wallet verification steps.

Account Security

Your account is secured by login credentials tied to your registered mobile number. Enable any available two-step verification to reduce unauthorised access risk.

Data Requests

To access, correct, or delete your account data, contact support with your account ID and the wallet number on file — bKash, Nagad, or Rocket.

CONTACT AND HELP

Reach Us About Policy Questions

If something in our terms is unclear, or if you need to act on a legal right — such as requesting account data or raising a dispute — our support team handles these directly. Response times vary, but policy-related queries get routed to the right person. Contact us before taking action on your account.

Live Chat Open the chat window from any page on sona11. Available for account and policy questions during active support hours.
Email Support Send policy or legal queries to our support email. Include your registered bKash, Nagad, or Rocket number for faster account lookup.
Account Help For wallet mismatches, account suspension queries, or data requests, raise a ticket through your account dashboard under Help.

Common Questions About Our Legal Terms

Real questions from people using sona11 — answered plainly, without the legalese.

Access depends on whether online gaming is permitted under local law in your area. We do not verify eligibility on your behalf — check local regulations before opening an account.

Funds already deposited are subject to the review process. Contact support with your bKash transaction reference and account ID; we work through each case individually.

Send a data request to support with your account ID and registered wallet number. We will confirm what we hold and provide it within a reasonable period.

No. Each person is permitted one account. Multiple accounts tied to the same identity, device, or wallet — bKash, Nagad, or Rocket — may result in all accounts being suspended.

Request account closure through the Help section in your dashboard or via email support. Data is retained for the standard compliance period after closure, then removed.

Raise a dispute through email support. Include your account ID, the decision reference, and a clear description of what you are contesting. Policy queries are reviewed by our team, not automated.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.